Frequently asked questions

I live in a block of flats. Can my order be delivered to me?

We will let you know when your order is dispatched so you can be available to recieve it. Our delivery driver will telephone you on arrival at your address. We ask that you be available at the entrance to your block of flats to recieve your package.

Can i still order if i live outside your normal delivery area?

We are able to deliver your order even if you live outside of our normal postcode delivery area within 72 hours. Your order will be sent by our courier service packed and sealed in insulated packaging that will keep the food cool during transit and after delivery, ready to re heat or stored in your fridge or freezer. Please note that family pack trays are not available for courier delivery.

Do you deliver on saturdays and sundays?

We only deliver tuesdays through saturdays. However, special arrangements can be made if you add your request to your order at checkout. Once we recieve the order, we will contact you to make arrangements for your delivery.

Can i discuss large orders with you over the phone or email?

Yes you can. Forks & Fingers provide tailored services for weddings, Events, Corporate etc. We are happy to discuss with you on 01245 905 908 or info@forksandfingers.co.uk

How do i pay for my order?

You can use your credit or debit card on the website. You can also use your paypal account if you have one. We are also happy to take card payments over the telephone when you place special orders.

Do you use any preservatives in your food?

No we don’t. We cook fresh only when we recieve your order. Once cooked the food is cooled down quickly to lock in the texture and flavours with no need for preservatives. The food is then vacuum sealed and delivered to you chilled in insulated packaging, ensuring it gets to you in perfect condition ready to go in your fridge, freezer oven or microwave

Is there a delivery charge?

We charge for delivery anywhere in mainland UK and this is calculated based on your postcode area.

We currently only offer deliveries on weekdays, tuesdays through saturdays.  We will contact you to arrange before we prepare your order if you indicate at checkout.

Do I need to be in to receive the delivery?

Yes you will have to be available to recieve your order. If you are not going to be in when your order arrives, You do need however to fill out the ‘delivery instructions’ box at the checkout so that the delivery driver knows where is a safe place to put it, or which neighbour to leave it with.

Our Ethos

We believe in the importance of healthy, wholesome food and to healthier eating whether at home or in the workplace.

We will ensure that the food delivered to you or to be served at your event is prepared in accordance with The Food Hygiene Act Regulations and The Food Safety Act and is transported to you or your venue under strict temperature controlled conditions.

 / Head Chef, CEO